Terms of Service

Reservations

To reserve a room at Cuenca Room B&B, you can:

  • Fill out a request form
  • Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Or call(593)991605278 - (593) 7 2886658

We strive to reply as soon as possible, including during holidays.

Booking Deposit

To reserve a room, Cuenca Rooms B&B requires a security deposit equal to one night’s rate, payable by one of the following methods:

  • Bank Transfer
  • Western Union transfer
  • Note: Checks, credit cards and debit cards are not accepted.

If a reservation is made last minute or if it is previously agreed upon, the bill may be paid in full upon arriving at the B&B without making a security deposit.

Reservation Confirmation

All reservations are confirmed upon receipt of the security deposit. Cuenca Rooms B&B will confirm the reservation by email and will also send information concerning the cancellation policy.

We suggest that all guests print and bring the reservation confirmation at Check-in. Guests should communicate their expected time of arrival and notify the B&B if there will be a delay.

Canceling a reservation

If a guest decides to cancel a reservation after already having paid the deposit and having received confirmation on the reservation, the guest must notify the B&B by email or phone. In this case, the following penalties will apply:

  • For cancellations received within 3 days before the date of arrival, the guest will be refunded the entire security deposit, minus banking and operating expenses.
  • For cancellations received within 2 days before the date of arrival, the guest will be refunded 50% of the security deposit, minus banking and operating expenses.
  • There is no refund for cancellations received 1 day before the date of arrival or on the date of arrival.

Cuenca Rooms B&B will not be held responsible for any cancellations due to sociopolitical or natural disasters out of our control.

Privacy Policy

Any information concerning guests at Cuenca Rooms B&B will be treated in accordance with all confidentiality and obligations of the law. Additionally, all guests’ personal data will be made secure with the appropriate technology.

Reserve your rooms at Cuenca Rooms! Book now!